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When to Consider Our Service

Dr Watson’s service may be considered at any point where medical evidence is central to claim progression and decision-making, including where:

  • Medical evidence has been disclosed and requires clinical scrutiny

  • There is uncertainty regarding diagnosis, causation, prognosis or functional impact

  • Medical evidence has been requested but not provided

  • Claims are unable to progress due to evidential deadlock

  • Parties require a clear, clinically-led audit trail demonstrating proportionate attempts to obtain evidential clarity

 

The service is designed to support resolution based on evidence — whether by testing what has been provided or by helping unlock what is missing.

Our Role In the Claims Process

Dr Watson’s role is to support evidential clarity at critical points in the claims lifecycle — whether by testing the reliability of disclosed evidence or by assisting in the resolution of evidential deadlock.
 

Dr Watson operates as a desktop medical evidence review service.
We do not examine claimants and do not replace treating clinicians or reporting experts. Instead, we focus on evidence already produced and relied upon.
 

Depending on the case, our output may include:

  • A written clinical analysis of the medical evidence

  • Identification of evidential gaps or inconsistencies

  • Targeted clinical questions designed to clarify omissions or inconsistencies in a proportionate and procedurally appropriate manner

  • Clinically grounded wording to assist correspondence and case progression

 

Our aim is to provide clarity — whether that supports acceptance of the evidence or highlights areas requiring further consideration.

Our Process

Dr Watson’s process is designed to respond to the evidential position of the claim, whether evidential uncertainty has been identified by the client or requires clinical assessment.


Step 1 – Referral and Evidential Context
Cases may be referred to Dr Watson where:

  • Medical evidence has been disclosed and requires clinical scrutiny, or

  • Medical evidence has been requested on multiple occasions but has not been provided, and the client considers that evidential deadlock has arisen.

In some cases, clients may refer matters directly into clinically-led evidential deadlock support, reflecting prior unsuccessful attempts to obtain evidence.


Step 2 – Doctor-Led Clinical Input
Depending on the referral context, Dr Watson’s doctors will:

  • Undertake structured clinical review of disclosed medical evidence, or

  • Provide clinically-led support to resolve evidential deadlock, including independent medical review of underlying records where proportionate and justified.

In all cases, clinical input is guided by proportionality, governance, and relevance to claim progression.


Step 3 – Practical Output
Clear written clinical analysis, clarification questions, or supporting documentation is provided to assist evidential clarity, decision-making, and claim progression.


All work is completed within portal-aware timeframes and with appropriate regard to procedural fairness.

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